Privacy Policy

We care deeply about your privacy and want to be transparent about how we collect, use, and protect your personal data. This policy explains what happens with your information when you use our website or services. As a Swiss-based company, we follow the revised Swiss Data Protection Act (revDSG), and where applicable, the EU General Data Protection Regulation (GDPR).

Who we are

We are a small team based in Switzerland, focused on creating digital products and services with a strong commitment to privacy, quality, and user-centered design. If you have questions or concerns about your data, you can always reach us at dataprivacy@vray.swiss.

What we collect

When you interact with our website, we may collect information like your name, email address, and any details you submit through our forms. We also gather usage data, such as which pages you visit, your IP address, browser type, and how you navigate the site. If you subscribe to a newsletter or contact us, we may keep that information to stay in touch or respond to your request.

We use cookies and other tracking technologies to understand how our site is being used and to improve your experience. You can choose whether to accept all cookies, only the essential ones, or customize your preferences.

How we use your data

We only use your data for clear, limited purposes. This includes responding to your messages, improving our website, analyzing usage trends, sending you updates (if you subscribed), and making sure everything runs smoothly and securely. If you contact us or fill out a form, we will use the information only for that specific context.

We never sell your data. Any processing we do is based on your consent, our legitimate interest in improving our service, legal requirements, or a direct request or contract with you.

Tools and third-party services

To deliver our services, we sometimes work with carefully selected third-party tools. These include services like Google Analytics (with IP anonymization enabled) to understand how our website is used, Mailchimp or similar platforms to send newsletters, and tools like YouTube for embedding videos.

In some cases, we also experiment with large language models (LLMs) to assist with things like automated support or content suggestions. If used, we ensure any data involved is either anonymized or handled with strict care.

We only work with trusted providers who follow privacy laws and meet high standards. While most of our data is hosted in Switzerland, some third-party providers may process data in other countries. In those cases, we make sure proper data protection agreements are in place.

Where your data is stored

All data we control is stored on secure servers located in Switzerland. These servers are provided by a trusted Swiss hosting provider, and we ensure all storage is protected with encryption, restricted access, and industry-standard safeguards.

How long we keep data

We keep personal data only as long as needed. For example, contact form data is stored for up to 12 months, unless there’s an ongoing conversation. Newsletter data is kept until you unsubscribe. Usage data is anonymized and used in aggregate form for analysis. When data is no longer needed, it is securely deleted.

Your privacy rights

You have full control over your data. You can ask us to access, update, or delete your personal information at any time. You can also withdraw your consent or object to how we use your data. Just send us an email at dataprivacy@vray.swiss and we’ll take care of it promptly.

Data security

We take your data security seriously. Our systems are protected by modern encryption, secure backups, and strict access controls. We regularly monitor and update our infrastructure to keep your information safe. However, we cannot take responsibility for any misuse by third-party services beyond our control.

Communication and newsletters

If you sign up for our newsletter, we’ll only send you relevant updates and content you’ve opted into. You can unsubscribe at any time by clicking the link in any email. We’ll never spam you or share your email with advertisers.

External links and media

Our site may include links to other websites or embedded content like YouTube videos. If you click on these, those services may collect data about you. Please review their privacy policies, as we are not responsible for how they handle your information.

Use of AI and language models

We may use AI tools, including large language models, to assist with customer support or automate simple tasks. These tools are only used when helpful and never for sensitive data unless we have your explicit consent. We are careful to ensure your data is anonymized or securely handled if used in this way.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technologies. When we do, we’ll update the date at the top of this page. We recommend checking back occasionally to stay informed.

If you have any questions about how we handle your data, or if you want to make changes to your personal information, please don’t hesitate to reach out to us at dataprivacy@vray.swiss.

We’re here to help and committed to protecting your privacy.

Last updated: March 30, 2025